Welcome to our FAQ section. Here you will find quick and clear answers to the most common questions regarding our collections, your orders, and the TOSHI LUKE experience. Should you not find the answer you are looking for, our Customer Care team is always at your disposal.

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• Q: What makes Toshi Luke garments unique?

  • A: Every TOSHI LUKE creation features exclusive and original designs from our brand, carefully crafted with meticulous attention to detail through print-on-demand production. By purchasing TOSHI LUKE, you own a unique piece of our distinctive style, embodying a philosophy of essential elegance and conscious consumption.

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• Q: How do I choose the right size for my garments?

  • A: To ensure the perfect fit and experience the essential elegance of your TOSHI LUKE garment, we strongly recommend consulting our comprehensive (Link to: Size Guide). You will find it linked on each product page and also within the Support section. This guide provides detailed measurements to help you make the best choice.

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• Q: How long will it take to receive my Toshi Luke order?

  • A: As each TOSHI LUKE piece is created on demand to your specifications, please allow for a production time of approximately 2-5 business days before dispatch. Once shipped, delivery times vary based on your location and chosen shipping method. For detailed estimates and tracking information, please refer to our (Link to: Shipping & Returns)

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• Q: What is the return policy for Toshi Luke products?

  • A: Our return policy is designed to be clear and fair, especially given the bespoke nature of our on-demand production. While we generally cannot accept returns for a simple change of mind or size exchange, we prioritize your satisfaction. Please refer to our comprehensive (Link to: Shipping & Returns) for full details on our policies and procedures.

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• Q: What should I do if I want to return a Toshi Luke product?

  • A: If you wish to inquire about a return, please first consult our (Link to: Shipping & Returns) to understand the specific conditions. For all return requests, especially for defective or incorrect items, please contact our Customer Care team directly via our (Link to: Contact Us Page) within 14 days of receipt, providing clear photos of any issues.

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• Q: Can I exchange a Toshi Luke item for a different size or color?

  • ​A: Due to our on-demand production process, direct exchanges for a different size or color are generally not possible. We encourage you to carefully review our (Link to: Size Guide) before placing your order. In specific situations, we will evaluate requests on a case-by-case basis, striving to find a fair solution. Please contact our Customer Care team for assistance.

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• Q: What happens if I receive a defective or incorrect Toshi Luke product?

  • A: In the rare event that you receive a defective or incorrect product, please contact our Customer Care team immediately (within 14 days of receipt) via our (Link to: Contact Us), providing clear photos of the issue. We will promptly arrange for a replacement or a full refund, and any associated return shipping costs will be covered by us.

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• Q: What payment methods do you accept for Toshi Luke purchases?

  • A: We accept a range of secure payment options for your convenience, including major credit cards (Visa, MasterCard, American Express) and secure online payment platforms like PayPal. All transactions are processed through encrypted channels to ensure your security and privacy.

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• Q: Do I need to create an account to purchase Toshi Luke products?

  • A: No, you can make a purchase as a guest without creating an account. However, creating a TOSHI LUKE account allows for a more seamless experience, including faster checkout, the ability to track your current orders, and easy access to your purchase history for future reference.

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• Q: How can I stay updated on new Toshi Luke collections and offers?

  • A: To receive exclusive updates on our latest collections, special offers, and brand news, we invite you to subscribe to our newsletter via the signup form in our footer. You can also follow us on our social media channels (Link to: Facebook) and (Link to: Instagram) for daily inspiration and announcements.